Terms of Service

1. Acceptance

By doing any of the following, you accept these Terms of Service (“Terms”) and acknowledge our Privacy Policy:

• Checking “I agree” (or similar) and submitting a form on sleeksautomation.com;
• Booking or purchasing any Sleeks Automation service;
• Calling (330) 607-9508 or any number published on sleeksautomation.com to discuss or book services;
• Signing an order form, master service agreement, or similar contract with us; or
• Using the Services.

If you do not agree to these Terms, do not use the Services and do not call to book. Enterprise customers that need a Data Processing Addendum may request one as described at dpa.html.

2. Who we are

Sleeks Automation (“Sleeks,” “we,” “us,” or “our”).

• Email: [email protected]
• Phone: (330) 607-9508
• Website: https://sleeksautomation.com

“You” or “Client” means the individual or business accepting these Terms.

3. Services

Sleeks provides automation and related software and services that may include, without limitation: phone automation and voice agents; CRM sync; follow-ups (email, SMS, and calls); email triage; booking and scheduling; social content; ads support (Enterprise or add-ons); custom workflows; personal/consumer bots; demos; and related tooling (collectively, the “Services”).

Services may use automated systems and may include human review. We prefer to describe what we do as automation — not magic, and not a guarantee of any particular business result. Unless you purchase a separate written SLA add-on, the Services have no formal uptime commitment (see §24).

4. Eligibility / children

You represent that you are at least 18 years old. If you accept these Terms on behalf of a business, you represent that you are authorized to bind that business. The Services are not directed to children under 13 (COPPA). If you are under 18 and using personal bots for personal/household use, you may do so only with a parent or guardian’s consent and supervision as applicable.

5. Legal use only

You may use the Services only for lawful purposes. You must not use the Services for illegal activity, fraud, harassment, unlicensed practice of a profession, scams, adult-illegal content, weapons trafficking, or other unlawful conduct. You are solely responsible for how you use the Services and for compliance with laws that apply to your industry and outreach — including licensing, consumer protection, telemarketing, TCPA and anti-spam rules, and call-recording consent laws.

You must not use outputs of the Services in ways that violate TCPA, CAN-SPAM, or similar laws (for example, contacting people without required consent).

Sleeks may suspend or terminate access immediately if we reasonably suspect illegal, abusive, or high-risk use. This section does not limit any other remedy.

6. Acceptable Use Policy (AUP)

In addition to §5, you must not, and must not allow others to:

• Reverse engineer, decompile, or attempt to derive source code, model weights, system prompts, or non-public technical details of the Services beyond ordinary use of the product interfaces;
• Scrape, crawl, or harvest the Services, websites, or APIs without our written permission (except ordinary browser access and documented API use under your account);
• Conduct unauthorized competitive benchmarking or publish performance comparisons of the Services without our prior written consent;
• Send spam, unsolicited bulk messages, unlawful robocalls, or other abusive communications;
• Spoof caller ID, forge headers, or misrepresent the origin of calls or messages;
• Resell, sublicense, or white-label the Services without our prior written approval;
• Circumvent security, access controls, rate limits, or usage caps;
• Impose unreasonable or disproportionate load, or engage in high-volume abuse that degrades the Services;
• Interfere with other customers’ use of the Services;
• Upload or distribute malware, viruses, or other harmful code;
• Attempt to extract or exfiltrate model weights, hidden prompts, or training corpora beyond normal authorized use.

Violation of this AUP is grounds for immediate suspension or termination.

7. No professional advice

The Services and any content from Sleeks are not legal, medical, financial, insurance, or tax advice. Voice agents and automation must not invent prices, licenses, credentials, or guarantees. You are responsible for configuring accurate scripts and for reviewing what goes out to your callers and customers.

8. Client responsibilities & accounts

You agree to:

• Provide accurate business and contact information and keep registration data current;
• Approve scripts and workflows before go-live where we require approval;
• Provide CRM, ad account, or other access only when you have purchased related features and are authorized to grant access;
• Obtain and maintain any legally required consent before asking Sleeks (or the Services) to contact phone numbers or email addresses you supply;
• Comply with call-recording and notice laws in jurisdictions where you and your callers are located;
• Keep login credentials and API keys secure, promptly revoke access you no longer need, and notify us of suspected unauthorized access.

Account security. The account owner is responsible for activity under their credentials, including unauthorized use, except to the extent caused by Sleeks’ failure to maintain reasonable security of our systems. You must promptly notify us of any compromise of your credentials.

9. TCPA / SMS / AI-voice compliance

Client is solely responsible for compliance with the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule, state telemarketing laws, CAN-SPAM, carrier rules, and similar laws for campaigns Client runs or directs through the Services. Without limiting that duty, Client agrees to:

• Scrub Do-Not-Call (DNC) lists where required before outbound calling or texting;
• Respect calling hours and quiet hours required by applicable law;
• Obtain consent required for autodialed, prerecorded, or artificial/AI voice calls and for marketing SMS (including prior express written consent where required);
• Disclose AI or automated calls at the start of a call (or as otherwise required) when legally required;
• Keep consent records (and related scripts/forms) for the period required by law (commonly several years) and provide proof of consent to Sleeks upon reasonable request;
• Honor revocation of consent and opt-outs promptly (including STOP for SMS) and update suppression lists.

Client is liable for Client’s campaigns and outreach. Sleeks may require proof of consent before enabling or continuing certain calling/SMS features, and may suspend features if consent practices appear non-compliant. This section does not make Sleeks Client’s compliance counsel.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SLEEKS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant uninterrupted service, error-free automation, any specific lead volume, revenue, search rankings, or ad ROAS. Automation can misunderstand callers or messages. AI-generated outputs (including transcripts, summaries, scripts, social copy, and ad creatives) may be inaccurate, incomplete, or “hallucinated.” You must review outputs before relying on them or publishing them. We do not guarantee that AI outputs are unique or free of third-party similarity.

High-risk use. The Services are not designed for emergency services, 911/dispatch, life-support, aviation, or other life-critical systems. Do not use them where failure could result in death, personal injury, or severe environmental or property damage.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SLEEKS AND ITS AFFILIATES, OFFICERS, AND CONTRACTORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS; LOST DATA; LOST BUSINESS; REPUTATIONAL HARM; OR DAMAGES ARISING FROM YOUR MISUSE OF THE SERVICES — WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO SLEEKS FOR THE SERVICES IN THE THREE (3) MONTHS BEFORE THE CLAIM (OR ONE HUNDRED U.S. DOLLARS ($100) IF YOU HAVE PAID NO FEES).

Some states do not allow certain limitations; in those places, our liability is limited to the fullest extent the law allows.

12. Indemnification

By Client. You will defend, indemnify, and hold harmless Sleeks and its affiliates, officers, employees, and contractors from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: your use of the Services; your content; your leads or customers; illegal or unauthorized use; your marketing or outreach; your failure to obtain required consent; or your breach of these Terms.

By Sleeks (platform IP). Sleeks will defend you against third-party claims that the Sleeks platform (software and agents as provided by Sleeks, not Client content, scripts, configs, or data) infringes that third party’s U.S. intellectual property rights, and will pay damages finally awarded (or settlement Sleeks approves) for such claim, provided you promptly notify us, allow us control of the defense, and reasonably cooperate. Sleeks has no obligation for claims arising from: (a) Client content, scripts, or instructions; (b) modifications not made by Sleeks; (c) combination of the Services with products, data, or processes not provided by Sleeks; (d) use after Sleeks notified you to stop due to an infringement claim; or (e) free, beta, or trial features. If infringement is alleged, Sleeks may modify the Services, procure a license, or terminate the affected feature with a pro-rata refund of prepaid fees for that feature. This is Client’s exclusive remedy for platform IP infringement claims.

13. Data collection and use

You authorize Sleeks to collect, store, process, analyze, and retain the following categories of data in connection with the Services:

• Demo, form, and account data you submit;
• Leads and prospects captured via phone, email, chat, forms, or CRM sync — including names, phones, emails, addresses, job details, call metadata, scores, and notes — primarily to deliver the Services to you;
• Call recordings and transcriptions (and related audio features) to operate the Services, quality-control, improve agents serving your account, troubleshooting, security, and dispute resolution;
• SMS, email, and message content and delivery/engagement metrics;
• CRM sync payloads from systems you connect;
• Advertising data (campaigns, creatives, spend, impressions, clicks, conversions, audiences, pixels/tags where you grant access) to verify ads run correctly, optimize, report, and improve Sleeks’ ad and creative methods;
• Social media performance data (reach, views, engagement, follows, link clicks, saves, comment metrics, posting schedules, content performance) for content Sleeks creates or schedules, to measure business impact, improve content, and prove value;
• Website/app analytics, device/browser data, and logs;
• Billing and support tickets and related records.

Purposes. We use this data to: deliver the Services; prove performance and ROI to you; improve products, models, content, and ads as described in §13.1; maintain security; comply with law; and for Sleeks’ own product development and marketing analytics using de-identified or aggregated insights where practicable. See our Privacy Policy for consumer-facing details and rights. A DPA is available on request for enterprise/GDPR needs.

13.1 Agent and model improvement

Sleeks uses call recordings, transcripts, chats, outcomes, scripts, quality scores, and related service data to operate the Services, perform quality control and safety review, troubleshoot, and improve the voice agents and automation serving Client’s account.

For broader product research and development across customers, Sleeks will use de-identified or aggregated data where practicable. Sleeks may use Client-identifiable content for broader platform improvement only: (i) as needed for security, abuse, fraud, or safety; (ii) with Client’s permission; or (iii) where Client has not opted out of general product training as described in the Important disclosure above. Opt-out requests go to [email protected] and are processed within about 10 business days.

Nothing in these Terms grants Sleeks an unlimited, perpetual right to train unrelated foundation models on your raw identifiable customer calls without the limits in this section. Permitted data under this section may still be used to improve models, prompts, and agents that power the Sleeks platform.

14. Lead retention & Sleeks’ use of leads

Leads, recordings, and related records captured through the Services are retained by Sleeks as needed to deliver the Services, quality control, dispute resolution, security, and to prove performance and ROI to that Client.

14.1 Sleeks marketing outreach

Clients and demo requesters. Sleeks may contact businesses and individuals who request demos, purchase Services, or otherwise engage Sleeks as prospective or current Clients — ordinary B2B CRM and marketing about Sleeks products and services — subject to applicable law and opt-out rights.

End-customers of Clients (default: no). Sleeks may not use end-consumer or end-customer leads captured for a Client (for example, callers into the Client’s phone line, or the Client’s customers captured via Sleeks channels) to market Sleeks’ own products or services, unless one of the following applies: (1) the caller or contact was given clear notice during the call, script, or web form that Sleeks Automation may contact them about Sleeks services and they did not opt out; (2) that person separately consents to Sleeks; or (3) applicable law otherwise allows. Default = no cold Sleeks sales to Client’s captured consumers.

De-identified or aggregated insights from lead patterns may be used for product improvement without re-identifying individuals for Sleeks marketing.

You represent that you have the right under applicable law to provide lead and contact data to Sleeks for the purposes stated in these Terms. This does not transfer ownership of your pre-existing customer lists that you upload solely outside Sleeks capture channels.

14.2 Ecosystem referrals

Sleeks may facilitate introductions between Client businesses (or business prospects) within the Sleeks ecosystem when relevant (for example, complementary service providers). Referrals are business-to-business facilitation by Sleeks.

Sleeks will not hand a Client’s end-consumer personal information to another business without that consumer’s consent, or without the Client’s lawful instruction plus any consents required by law. Either party may decline an introduction. Sleeks does not guarantee referral results, volume, or outcomes, and does not endorse third parties beyond facilitating an introduction unless we say otherwise in writing.

Client may opt out of ecosystem referral sharing of Client’s own business contact by emailing [email protected] (processed within about 10 business days).

15. Communications consent

By accepting these Terms, you consent to Sleeks contacting you (and the numbers and emails you provide as a Client or demo requester) by phone call, SMS/text, and email for demos, onboarding, support, billing, and marketing about Sleeks. Message and data rates may apply. Frequency varies. Reply STOP to opt out of SMS; use email unsubscribe links where provided.

Consent to receive marketing communications is not a condition of purchase where applicable law requires that statement.

16. Recording notice

Calls with Sleeks or via Sleeks voice agents may be recorded and transcribed. If your jurisdiction requires two-party (or all-party) consent, you are responsible for providing any legally required notice to your callers.

17. Third parties & subprocessors

The Services may rely on third parties such as HubSpot, Slack, Resend, CRMs, Meta/Google/TikTok ads platforms, carriers, voice/AI providers, and hosting providers (including Cloudflare). Their terms and privacy practices apply to their services. Sleeks is not responsible for third-party outages or policy changes outside our reasonable control.

Sleeks may use subcontractors and subprocessors to deliver the Services and remains responsible for their performance under these Terms to the same extent as if Sleeks performed the work itself. A high-level list of categories appears in our Privacy Policy; enterprise customers may request a DPA via dpa.html.

18. Intellectual property & outputs

Platform. Sleeks retains all intellectual property in the platform, agents, prompts, playbooks, templates, methods, and related materials. You retain your trademarks and content you supply. Each party grants the other a limited license solely as needed to perform or receive the Services under these Terms.

Work product (agency-style deliverables). Social creatives, ad copy, and similar deliverables created specifically for Client’s business use are licensed to Client for Client’s internal business and marketing use. Sleeks retains ownership of underlying templates, methods, tools, and the platform. Portfolio or case-study use of deliverables is subject to §20 (Publicity).

AI outputs. Subject to Sleeks’ platform IP and third-party rights, Client owns authorized outputs generated for Client’s business use through the Services. Outputs may be inaccurate or non-unique; Client must review before relying. See §10.

19. Feedback

If you provide suggestions, ideas, or feedback about the Services, you grant Sleeks a perpetual, irrevocable, royalty-free, worldwide license to use and incorporate that feedback without obligation to you. Feedback is not your Confidential Information.

20. Publicity & testimonials

Unless you opt out in writing (email [email protected]; we aim to process within 10 business days), Sleeks may use your company name and logo to identify you as a customer on our website and marketing materials. If you provide a testimonial or quote, Sleeks may use it in marketing, with attribution, unless you withdraw permission in writing for future use.

21. Confidentiality

Each party will use reasonable care to protect the other’s non-public confidential information and will use it only to perform under these Terms. Confidentiality does not apply to information that is public through no fault of the receiving party, independently developed, rightfully received from a third party without duty, or required to be disclosed by law (with notice where legally permitted).

22. Payment, taxes, refunds

Pricing is as stated on the site or in your order. We currently market no setup fee for standard plans where that is shown. Month-to-month plans may cancel anytime per plan terms. Some plans include multi-month commitment locks (for example, 3-month locks) and grandfathering as marketed. Nonpayment may result in suspension of service.

Fees are exclusive of taxes, carrier surcharges, and similar government or network charges, which you are responsible for paying where applicable. Fees are non-refundable except as required by law or as expressly agreed in a signed writing. Late amounts may accrue a reasonable late fee or interest at the lower of 1.5% per month or the maximum allowed by law.

23. Beta / trial features

Beta, preview, or trial features are provided AS IS, may change or end at any time, and may be excluded from indemnities and any SLA. Do not rely on them for production-critical workflows without a separate written commitment.

24. No SLA unless add-on

Unless you purchase a separate paid SLA or uptime add-on in a signed order, Sleeks does not offer a formal service-level agreement or guaranteed uptime percentage.

25. Suspension / termination

We may suspend or terminate Services for breach of these Terms (including the AUP), illegal or abusive use, nonpayment, or risk to the platform or other customers. You may stop using the Services subject to any paid commitment period. Sections that by nature should survive (including data authorizations already granted under §§13–14 as limited therein, liability limits, indemnification, dispute resolution, and governing law) survive termination.

26. Export controls / sanctions

You may not use the Services if you are a sanctioned party, located in an embargoed country, or otherwise prohibited under U.S. export control or sanctions laws. You agree to comply with all applicable U.S. export laws and not to export or re-export the Services in violation of those laws.

27. HIPAA / PCI / high-risk

The Services are not designed to process protected health information (PHI) under HIPAA or cardholder data under PCI-DSS unless you and Sleeks have signed a separate Business Associate Agreement or PCI agreement. Do not send such data through the Services otherwise. High-risk and emergency-use limits appear in §10.

28. DMCA

If you believe content on the Services infringes your copyright, send a notice to our designated agent at [email protected] with the information required by 17 U.S.C. §512. We may remove content and terminate repeat infringers as appropriate.

29. Insurance

Client should maintain insurance appropriate to Client’s business. Sleeks is not Client’s insurer and does not provide insurance coverage for Client’s operations, campaigns, or customers.

30. Non-solicit

During the engagement and for six (6) months after, Client will not knowingly solicit for employment any Sleeks employee who materially worked on Client’s account, except via general public job postings not targeted at that employee. This is not a non-compete.

31. Changes

We may update these Terms. Material changes will be posted on this page with an updated “Last updated” date. Continued use of the Services after changes become effective constitutes acceptance. For paying clients, we will email notice when practical.

32. Dispute resolution — arbitration & class waiver

Binding arbitration. Except for small-claims court actions and claims for injunctive relief to protect IP or confidentiality, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or consumer rules if applicable). Arbitration will be on an individual basis. The seat of arbitration will be in Ohio, unless the parties agree otherwise or AAA rules require a different location. Judgment on the award may be entered in any court with jurisdiction.

Class action waiver. You and Sleeks waive any right to participate in a class, collective, or representative action. Claims may be brought only in an individual capacity.

Small claims. Either party may bring an individual action in small-claims court for disputes within that court’s jurisdiction.

Note. Some states limit arbitration or class waivers; where such a provision is unenforceable, the remainder of these Terms still applies, and disputes may proceed in the courts described under Governing law to the extent required.

33. General / order of precedence

• Order of precedence. If documents conflict: signed Order Form or MSA > these Terms > Acceptable Use Policy ( §6) > website marketing copy. The Privacy Policy describes privacy practices and does not reduce rights expressly granted in a signed MSA.
• Severability. If a provision is unenforceable, the rest remains in effect.
• Entire agreement. These Terms, plus any signed order or MSA, are the entire agreement on the subject and supersede prior conflicting terms on the same subject.
• Assignment. You may not assign these Terms without our written consent. We may assign to an affiliate or successor.
• Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control.
• No waiver. Failure to enforce a provision is not a waiver.

34. Personal bots

Personal bots are for personal and household use. Business or commercial use of personal bots may result in termination and an upsell to a business plan. Personal bots remain subject to the legal-use, AUP, data, communications, and liability sections of these Terms as applicable.

35. Contact for terms questions

Questions about these Terms: [email protected].

Governing law and venue

These Terms are governed by the laws of the State of Ohio, USA, without regard to conflict-of-law rules. Subject to §32 (arbitration), courts located in Ohio (including venues convenient to Summit County or Stark County) are appropriate venues for disputes that may proceed in court, except where applicable law requires otherwise.

This page is a business terms document. It is not a substitute for advice from a licensed attorney. Counsel should review especially data-use, TCPA, and arbitration provisions before relying on them in regulated campaigns.