Privacy Policy

1. Who we are

Sleeks Automation provides phone automation, CRM sync, follow-ups, and related services.

• Email: [email protected]
• Phone: (330) 607-9508
• Website: https://sleeksautomation.com

2. Data we collect

Depending on how you interact with us, we may collect:

• Website & forms: name, email, phone, company, industry, messages, demo preferences, and similar fields you submit;
• Services / account: configuration, scripts, CRM connections, billing and support records;
• Leads captured for Clients: names, phones, emails, addresses, job details, call metadata, scores, notes from phone, chat, forms, or CRM sync;
• Calls & transcripts: recordings, transcriptions, and related audio features when calls are handled by or with Sleeks;
• Messaging: SMS, email, and chat content and delivery/engagement metrics;
• Ads & social: campaign, creative, spend, performance, and audience data where you grant access; social performance for content we create or schedule;
• CRM sync: payloads from systems you connect;
• Cookies / analytics: device/browser data, IP address, pages viewed, and logs (see §10);
• Communications with Sleeks: emails, calls, and messages you send us as a prospect or Client.

3. How we use data

We use data to:

• Provide, operate, secure, and support the Services;
• Prove performance and ROI to the Client for whom data was captured;
• Improve voice agents and automation for that Client’s account, and improve the platform using de-identified/aggregated data or other permitted uses (see §4);
• Contact Clients and demo requesters about Sleeks products, onboarding, billing, and support;
• Facilitate optional business-to-business ecosystem referrals (see §5);
• Comply with law, prevent fraud/abuse, and resolve disputes.

4. Training & product improvement

We use recordings, transcripts, chats, and outcomes to operate the Services, quality-control, safety, and to improve the voice agents and automation serving a Client’s account.

For broader product R&D across customers, we use de-identified or aggregated data where practicable. We may use Client-identifiable content for broader platform improvement only as needed for security/abuse/fraud/safety, with Client permission, or where the Client has not opted out of general product training. Clients may opt out of identifiable call content for general product training beyond their account by emailing [email protected] (about 10 business days to process).

We do not claim an unlimited right to train unrelated foundation models on raw identifiable customer calls without these limits. Permitted data may still improve models, prompts, and agents that power the Sleeks platform. See Terms §13.1.

5. Leads, Sleeks outreach & referrals

Retention for service. We retain leads, recordings, and related records as needed to deliver the Services, quality control, dispute resolution, security, and proving performance/ROI to that Client.

Sleeks marketing. We may market to Clients and demo requesters (businesses/people who contact Sleeks) — ordinary B2B CRM. We do not use end-consumer leads captured for a Client to market Sleeks’ own products unless: (1) clear notice was given on the call/script/form that Sleeks may contact them about Sleeks and they did not opt out; (2) they separately consent to Sleeks; or (3) law otherwise allows. Default = no cold Sleeks sales to a Client’s captured consumers.

De-identified insights. Aggregated or de-identified lead-pattern insights may improve the product without re-identifying people for Sleeks marketing.

Ecosystem referrals. Referrals are between Client businesses (or business prospects), facilitated by Sleeks. We do not hand a Client’s end-consumer PII to another business without that consumer’s consent or the Client’s lawful instruction plus required consents. Either party may decline an intro. No guarantee of results. Clients may opt out of referral sharing of their own business contact via the email above.

6. Sharing

We may share information with:

• Processors / subprocessors that help us run the Services (examples of categories: hosting/CDN such as Cloudflare; email/SMS/carriers; CRM and ops tools such as HubSpot or Slack; voice/AI providers; analytics). We remain responsible for their performance under our Terms;
• The Client for whom a lead or call was captured (their dashboard, CRM sync, reports);
• Professional advisors and service providers under confidentiality;
• Legal / safety: when required by law, legal process, or to protect rights, safety, and security;
• Business transfers: in connection with a merger, acquisition, or asset sale, subject to appropriate protections;
• With consent or as otherwise described in the Terms (including B2B referrals of business contacts, subject to opt-out).

We do not sell personal information for money in the conventional sense. Some privacy laws define “sale” or “sharing” broadly for advertising; see §9 for opt-out rights.

7. Retention

We retain information as long as needed for the purposes above, including service delivery, legal compliance, dispute resolution, and legitimate business records. Retention periods vary by data type and Client configuration. You may request deletion as described in §9, subject to legal and operational limits.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is 100% secure. Account owners must protect their credentials (see Terms).

9. Your rights

General. Depending on your location, you may have rights to access, correct, delete, or export personal information we hold about you, and to opt out of marketing emails/SMS (STOP / unsubscribe).

California (CCPA/CPRA-style). California residents may have rights to know/access, delete, correct, and opt out of certain “sale” or “sharing” of personal information for cross-context behavioral advertising, and not to be discriminated against for exercising rights. To submit a request, email [email protected]. We will verify requests as required. Authorized agents may submit requests with proof of authority.

EU/UK (GDPR-style). If you are in the EEA/UK and we process your personal data, you may have rights of access, rectification, erasure, restriction, portability, and objection, and the right to lodge a complaint with a supervisory authority. Contact us at the email above. Roles (controller/processor) for Client-directed processing are summarized in our DPA page.

Client opt-outs for general training, logo publicity, and referral sharing of business contact are described in the Important disclosure and Terms §§13–14.

10. Cookies & analytics

We and our providers may use cookies, pixels, and similar technologies for site function, analytics, and (where used) advertising measurement. You can control cookies through browser settings; some features may not work if cookies are disabled.

11. SMS privacy note

If you provide a mobile number to Sleeks, we may send SMS for demos, support, or marketing as described when you opt in. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent to marketing SMS is not a condition of purchase where required. Carriers are not liable for delayed or undelivered messages.

12. Children’s privacy

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have, contact us and we will take appropriate steps to delete it.

13. International transfers

We are based in the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the U.S. and other countries that may have different data-protection laws. Where required, we use appropriate safeguards (such as contractual clauses) for cross-border transfers. Contact us for more information.

14. Changes

We may update this Privacy Policy. The “Last updated” date will change when we do. Material changes may also be noticed by email or site banner when practical. Continued use after changes means you acknowledge the updated Policy.

15. Contact

Privacy questions or requests: [email protected]. Related: Terms of Service · DPA.

This page is a business privacy notice. It is not a substitute for advice from a licensed attorney.